Privacy Policy

Information We Collect

We collect information needed to provide and protect our random video chat and text chat services.

• Account information you provide, such as a username and login details
• Chat usage data, such as match activity, skips and reports
• Device and browser data, such as IP address, device type and app version
• Payment data, which is handled by third-party payment processors
• Safety and report data you submit when reporting abuse or requesting content removal

How We Use Information

We use the information we collect to operate the platform and keep it safer.

• Provide and maintain random video chat and text chat services
• Match users for private one-on-one conversations
• Improve safety and detect harmful behavior
• Prevent abuse, fraud and policy violations
• Process payments through our payment providers
• Respond to support requests and reports

Cookies and Similar Technologies

We use cookies and similar technologies to operate the site, remember your preferences and understand how the service is used.

• Analytics to understand usage and improve the product
• Authentication to keep you signed in securely
• Preferences to remember your settings

Camera, Microphone and Chat Data

Video chat requires permission to use your camera and microphone. You control these permissions through your browser or device, and you can revoke them at any time.

We do not record your live video calls. Live video is streamed in real time to power your conversation and is not stored after the call ends. Other chat-related data, such as text messages and reports, is used to provide the service and support safety and moderation, and is retained only as long as needed to operate the service, enforce our policies and meet legal obligations.

How We Share Information

We do not sell your personal information. We share information only as needed to run the service or as required by law.

• Service providers who help us operate the platform
• Payment processors who handle transactions
• Legal requests from authorities where required by law
• Safety enforcement to investigate reports and protect users

Data Retention

We keep information only as long as needed for the purposes described in this policy or as required by law.

• Account data is kept while your account is active
• Reports and safety records may be kept longer to support enforcement
• Technical logs are kept for a limited period
• When you delete your account, we remove or anonymize associated data, subject to legal requirements

Age Requirement and Minors

Thunder Video Chat is intended only for users aged 18 or older, and the service is not available to anyone under 18. We do not knowingly collect personal information from minors. If we learn that we have collected information from a person under 18, we will delete it and remove the associated account. If you believe a minor has used the service, please contact us using the details below.

Your Choices and Rights

Depending on where you live, you may have rights over your personal information. To exercise any of these, contact us using the details below.

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your data
• Opt out of certain processing where applicable
• Contact us with privacy questions or complaints

Contact Us

For privacy questions or requests, contact us at [email protected]. For safety issues, please use our Report Abuse and Content Removal pages so reports reach the right team.